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Project Reviews

What it is

Project reviews are conducted as short telephone interviews, generally not exceeding 30 minutes in duration. Performance ratings are collected to assist benchmarking between projects, divisions and teams.

Why it’s useful

Project reviews provide an opportunity to gather client feedback on various aspects of service delivery, either midway through a project or/ also at project completion. These reviews create an opportunity to examine what has gone well and where there are opportunities to make changes in order to improve the experience going forward.